What information do you collect and how do you use it?

When you order, we need to know your name, email address, shipping adrress, billing address, and if paying by credit card, credit card number, and credit card expiration date. This allows us to process and fulfill your order and to notify you of your order status. When you sign up for our weekly Specials mailing list we need only an email address -- which we use to send the information you requested. By using our web site, you consent to the collection and use of this information by Advanced Eco Solutions Limited for the purpose it was given.

How do you protect customer information?

Checkout is done via a secure server. In addition, your credit card number is encrypted as it travels to our ordering system. To ensure that your information is even more secure, once we receive your credit card information, we store it on a server that isn't accessible from the Internet. In the unlikely event that you are subject to fraudulent charges, remember to first notify your credit card provider in accordance with its reporting rules and procedures. If, for whatever reason, you are held responsible for any fraudulent charges made on our site, Advanced Eco Solutions will cover the entire liability for you, up to $50, as long as the unauthorized use of your credit card resulted through no fault of your own from purchases made from http://www.advancedeco.co.nz/Store/ while using our secure server. If you feel more comfortable doing so, you are welcome to call in your credit card information and complete your purchase by phone.

Do you make any customer details available to third parties?

Never, and that includes your email address.

I have received an email asking me for the name of the telephone account holder or other verification of my address. What's this about and isn't it a breach of my privacy?

Unfortunately, there are people who place fraudulent orders via the internet. In the case of stolen credit card numbers it can take several months for the fraud to come to light - by which time the fraudster and the goods are long gone. Consequently, we take precautions to ensure we do not supply such people in the first place. In certain circumstances this will involve asking you to provide some evidence that you live where you say you do. If you do not wish to divulge any personal information then you still have the option of paying by cheque or by direct credit.

How does Advanced Eco Solutions allow customers to update or change the information it collects?

If at any time you would like to change any information in your account, just go to the My Account link at the top right of any page and login using your email address and password. Here you can change or update your email address, password, shipping address, billing address, unsubscribe from any email specials etc.

What if you change your privacy policy?

If we change our privacy policy so that it will affect you in any significant way, we will notify you beforehand, using the most recent email address we have on file for you.